At BLACK RAW, customer satisfaction is important to us. This Cancellation & Refund Policy outlines the terms under which orders may be cancelled and refunds may be processed.
Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled. If you wish to cancel an order, please contact our customer support team as soon as possible with your order details so we can assist you promptly.
Refunds are applicable only for eligible returns as per our Return Policy. Returned products must be unused, unwashed, and in their original condition with all tags and packaging intact. BLACK RAW reserves the right to inspect returned items before approving a refund.
Once a return is approved, refunds will be processed to the original mode of payment used during purchase. The refund process may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
Shipping charges, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect product received. In such cases, BLACK RAW will review the issue and provide an appropriate resolution.
BLACK RAW is not responsible for delays in refund processing caused by payment gateways, banks, or external service providers. However, we will always assist you in tracking the status of your refund if needed.
We reserve the right to refuse refunds for products that do not meet our return eligibility criteria or if misuse of the return and refund policy is suspected.
For any questions or assistance related to cancellations or refunds, please contact our customer support team. We are committed to providing a transparent and fair shopping experience for all our customers.
